Claims
RSA Claims teams provide timely solutions delivered to agreed service levels, backed with technical expertise and specialist systems.
From the outset, to the closing of a claim, and everything in between, RSA's claims specialists will ensure you're kept fully informed.
Our in-house claims service focuses on proactive file management, technical excellence and timely payment.
We deliver measurable reductions in total claims costs without compromising on service. Through accurate reserving and settlement and our robust understanding of local and international legal frameworks, we can meet your multinational claims servicing requirements wherever you operate. We believe that global claims are best handled in their country of origin. The RSA global network enables us to apply local knowledge, expertise and resources.
Each country has specified claims handling licenses and we maintain a strong control framework as all claims above the local licenses are referred to our central team.
Complaints handling process
For any complaints, please contact your usual RSA representative.
If you are not satisfied with the response, you can address your complaint to the Complaints Department at the following address:
In writing to:
Service Réclamation
French branch of RSA Luxembourg S.A.
Tour Pacific
11-13 Cours Valmy
92277 Paris La Défense
Or by telephone at:
Or by email to:
serviceclient.france@eu.rsagroup.com
RSA Luxembourg S.A. undertakes to acknowledge receipt of the complaint within a maximum of 10 working days from the date on which the complaint is sent.
We commit ourselves to provide an answer within a maximum of 2 months from the date on which the first written expression of your dissatisfaction was sent.
In any event, you may refer, free of charge, your complaint to the Médiation de l’Assurance (Insurance Mediation) 2 months after the first written complaint was sent, regardless of the person or department to whom it was sent and whether or not a response was received.
The complaint may be lodged:
By email to:
serviceclient.france@eu.rsagroup.com
Or by post to the following address:
La Médiation de l'Assurance
TSA 50 110
75441 Paris CEDEX 09
https://www.mediation-assurance.org/
Your request to the Médiation de l’Assurance must be made within 1 year of your written complaint to the insurer.
The Mediator’s opinion is not binding, and you are free to take your case to the competent court.
Contact us
t: +33 (0)1 58 71 41 50
m: +33 (0)6 11 93 52 56
t: +33 (0)1 58 71 41 61
m: +33 (0)7 75 24 44 41
t: +33 (0)1 58 71 50 09
m: + 33 (0)6 25 50 40 06
